Last Updated: May 26, 2026
At Noor's Jewelry, we want you to be completely satisfied with your purchase. We offer returns under the following conditions:
Return Window
You have 14 calendar days from the date of delivery to initiate a return.
Eligibility for Returns
- Items must be unused, unworn, and in their original condition with all tags attached.
- Custom-made or engraved items are non-returnable.
- Final sale items and clearance jewelry are non-returnable.
- Diamonds and certain high-value pieces may have special conditions.
Return Process
- Contact us at (916) 767-0002 within 14 days of delivery.
- Provide your order number and reason for return.
- Ship the item back to us at your expense (unless the item is defective).
- Once we receive and inspect the item, we will process your refund.
Refunds
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable.
- Refunds are typically processed within 7–10 business days after inspection.
Defective or Damaged Items
If you receive a damaged or defective item, please contact us immediately with photos. We will cover return shipping and offer a full refund or replacement.
Exchanges
We currently do not offer direct exchanges. Please return the item and place a new order.
We reserve the right to refuse returns that do not meet our policy.
Contact Us
For return questions: (916) 767-0002