Refund & Return Policy

Last Updated: June 09, 2026

At Noor's Jewelry, we want you to be completely satisfied with your purchase. All sales are made in-store at our Sacramento showroom.

Return Window

You have 14 calendar days from the date of purchase to initiate a return or exchange.

Eligibility for Returns

Items must be unused, unworn, and in their original condition with all tags attached.
Original receipt or proof of purchase is required.
Custom-made or engraved items are non-returnable.
Final sale items and clearance jewelry are non-returnable.
Diamonds and certain high-value pieces may be subject to additional return conditions.

Return Process

Contact us at (916) 767-0002 or visit our showroom within 14 days of your purchase.
Provide your receipt or proof of purchase along with the reason for your return.
Bring the item to our showroom at 2620 El Camino Ave, Sacramento, CA 95821 for inspection.

Refunds

Approved refunds will be issued to the original payment method.
Refunds are typically processed within 7–10 business days after the returned item has been inspected and approved.

Defective or Damaged Items

If you believe an item purchased from our showroom is defective or has a manufacturing issue, please contact us promptly at (916) 767-0002. Bring the item to our showroom for inspection. If the item is confirmed to be defective, we will provide a refund, repair, or replacement, as appropriate, at no additional cost.